Kurzbeschreibung von: Business Performance Management for Telecommunications Operators

Business Performance Management for Telecommunications Operators helps to position service management in the context of business performance management. Introducing service quality management in detail, its relevance for the customers of service providers, and its position in the complex value chain, the book begins with a review of the topic of business performance management, its key drivers and principles (measurement and management). Then it examines the value chain from wireline and wireless access to IT departments and content providers. The next section reviews the topic of service management in detail, putting it into the context of business performance management with special attention to the various perspectives of customers. The book concludes with a review on how to introduce service management solutions into the operation of service providers, based on the collective experience of the authors over the last five to six years.

description von: Business Performance Management for Telecommunications Operators

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